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What You Need to Know Before You Use ezcashbd

Access to ezcashbd depends on your local law and the region you are in — read these terms carefully before you use the platform or move money through bKash, Nagad, or Rocket.

Jurisdiction-dependent accessbKash, Nagad, Rocket account rulesYour data and privacy rightsAccount eligibility conditionsHow to contact us on policy matters
ezcashbd What You Need to Know Before You Use ezcashbd
HOW WE HANDLE YOUR DATA

Data Handling, Cookies, and Account Security

We collect the information needed to run your account — registration details, wallet identifiers for bKash, Nagad, and Rocket, and transaction records. This data is held securely and is not sold to third parties. Cookies on this site manage your session and remember your preferences; you can adjust cookie settings through your browser at any time. For account security, we use OTP verification tied to your registered mobile number, and any change to your linked wallet requires re-verification before it takes effect.

Data Retention We keep account and transaction records for as long as required by applicable law, then delete or anonymise them.
Cookie Policy Session and preference cookies are used on this site; adjust them through your browser settings at any time.
Account Security OTP verification protects your account; wallet changes require a fresh verification step before they take effect.
Your Rights Request a copy of your data or ask for account closure by email — we handle both in writing and within a reasonable timeframe.
POLICY CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a question about these terms, your account eligibility, or a payment dispute involving bKash, Nagad, or Rocket, our support team can help. Reach out through any of the channels below. For formal policy requests — such as data access or account closure — use the email channel so we have a written record to work from.

Team online

Live Chat

Open the chat widget from any page to ask about account terms, eligibility, or a payment that has not matched correctly.

Email Support

Send formal policy requests, data queries, or account-closure requests to our support address for a documented response.

Help Centre

Browse the help centre for answers on terms, wallet rules, account verification steps, and common policy questions.

Common Questions About Our Legal Terms

These are the questions we hear most often about eligibility, data, account rights, and how our policies work in Bangladesh. If your question is not here, the support team can help.

Access depends on your local law and eligible region. We do not confirm availability in every location — check what applies where you are before using the platform.

We collect registration details, your linked wallet identifiers for bKash, Nagad, or Rocket, and a record of transactions on your account. This data is held securely and not shared with third parties for marketing.

Send an email to our support address with your account details and a clear request for your data. We handle these in writing and respond within a reasonable timeframe under applicable law.

Yes, where local law allows it. Email us with your closure request. We will process the account closure and delete or anonymise your personal records once any outstanding transactions are resolved.

Funds held in a suspended account go through a review process before any release. We will contact you through your registered details to explain the next steps and what verification is needed.

Contact us via live chat or email with your transaction reference and the wallet number you sent from. Our team will check the payment trail and resolve the match manually if needed.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.